Last Updated: [04/19/2025]
This Shipping Policy applies to all orders shipped within the United States. It outlines our shipping procedures, costs, delivery timelines, and customer responsibilities. By placing an order through Onesvila, you agree to the terms outlined in this policy.
Transit, Handling, Cut-Off, and Delivery Times
Transit Time: 5 to 7 Business Days (Monday through Friday)
Handling Time: 1 to 3 Business Days (Monday through Friday)
Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time
Estimated Delivery Time: 6 to 10 Business Days from the date of order
We strive to process and ship all orders promptly. However, delays may occur due to unforeseen circumstances such as severe weather, carrier issues, or holidays.
Delivery Terms
We rely on trusted shipping carriers, including FedEx, to ensure reliable delivery. The shipping service selected may vary depending on delivery location, costs, and any special requests. Onesvila reserves the right to choose the most suitable shipping method for your order.
Shipping Charges
We aim to keep shipping simple and affordable:
Flat Shipping Fee (within the U.S.): $6.99 USD
Customer Responsibility for Incorrect Orders
If you place an incorrect order or provide incorrect information:
You are responsible for return shipping of the incorrect item.
You will also be charged shipping for resending the correct item (if applicable).
To avoid these situations, we strongly recommend double-checking your order information before completing your purchase.
Incorrect Information Provided by Customer
It is your responsibility to ensure your shipping address and contact details are accurate. Onesvila is not liable for delays, failed deliveries, or extra costs due to incorrect information.
If incorrect details result in delivery issues:
Additional processing time and fees may apply.
Please email us at support@onesvila.com immediately to make corrections before your order is shipped.
Change of Address
If you need to update your delivery address:
Contact us at support@onesvila.com before your order is shipped.
Once an order has shipped, address changes are no longer possible. In such cases:
You will be responsible for the cost of reshipping the item to your new address.
Order Tracking
When your order ships, you will receive a tracking number via email along with a link to track your delivery status. You can also use the “Track Your Order” page available in the header or footer of our website for real-time updates.
If you experience issues with your tracking number, please contact us for assistance.
Wrong Address
If an incorrect address is provided and your package cannot be delivered:
It will be returned to our warehouse.
You will be charged for reshipping to the correct address.
Refunds for undelivered items will not include the original shipping fee.
To prevent this, make sure your shipping address is accurate during checkout.
Cancellations
Orders can only be canceled before they are dispatched.
Once shipped, cancellations are not permitted.
If your order has already been dispatched, please refer to our Refund Policy for return instructions. To cancel an order, contact us as soon as possible at support@onesvila.com.
Damaged Parcels During Transit
If your parcel is damaged upon delivery:
Visible damage upon arrival: Refuse the package and notify the courier immediately.
Discovered after delivery: Contact us within 48 hours at support@onesvila.com and provide photos of the damage.
We will investigate and offer a suitable solution, which may include a replacement or refund depending on the situation.
Taxes
Any applicable sales tax is already included in the product prices and shipping fees as required by law.
Contact Information
For any questions or issues related to shipping, please contact us:
Business Name: Onesvila
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (281) 829-5714
Business Mail: support@onesvila.com
Business Address: 3411 Denton Meadows Ct, Katy Texas 77449, United States
At Onesvila, we’re committed to delivering a smooth and reliable experience—from checkout to delivery.